Reservations Policy
By making reservations with Riviera Suites Hotel Melaka, you agree to comply with and be bound by all house rules, regulations and policies as prescribed by the hotel from time to time; all reasonable direction, orders and /or instruction imposed by the company; and all applicable local laws, by-laws and regulations of the country where the Riviera Suites Hotel Melaka is located during your stay.
For safety, security and housekeeping reasons, you have expressly consented to Riviera Suites Hotel Melaka to enter the guest room which you are occupying at least once a day even if the “ Do Not Disturb ” sign has been exhibited on the door.
Agreement between you and Riviera Suites Hotel Melaka
Having chosen the Riviera Suites Hotel Melaka that you intend to book, you will enter into a direct accommodation agreement with the Riviera Suites Hotel Melaka by submitting your personal details and completing the Reservation Process.
The accommodation agreement between you and the Riviera Suites Hotel Melaka will be governed by the terms and conditions (including the cancellation policy) of the Riviera Suites Hotel Melaka.
Price Information on this Website
Unless indicated otherwise, the accommodation prices that Riviera Suites Hotel Melaka indicate on this website are per room per night prices and subject to 8% Service Tax.
Payment
The full payment of the reservation will be charged on your credit card once your booking is confirmed.
Cancellation & Refund Policy
The cancellation policy of any reservation may vary depending on the seasonal promotional packages, room rates, occupancy levels, availability or other Riviera Suites Hotel Melaka requirements. This cancellation policy will normally be provided to guest along with the confirmation of room reservation. Any cancellation of your reservation through Riviera Suites Hotel Melaka website must comply with the cancellation policy applicable to the reservation.
In the event of a cancellation of your guaranteed reservation after a free cancellation period, or in case you fail to show up without a valid reason, Riviera Suites Hotel Melaka has the right to debit full reservation cancellation charge (Inclusive of any prevailing taxes).
Company refund policy depends on numerous factors such as Riviera Suites Hotel Melaka’s cancellation policy, time of cancellation and processing fee. For guests who fulfill our cancellation terms and conditions are eligible to a refund.
Children policy
0 – 11 years old stay for free sharing bed with parent.
12 years old and above is considered adult and should apply the adult extra bed rate available in Extra list on the reservation page.
Riviera Suites Hotel’s Right to Cancel / Mistakes / Errors
The site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the site, including without limitation rates, fees or availability applicable to your transaction. Riviera Suites Hotel Melaka assumes no responsibility or liability for such mistakes, omissions or inaccuracies. Riviera Suites Hotel Melaka shall have the right not to honour reservations or information affected by such mistakes, omissions or inaccuracies. Riviera Suites Hotel Melaka shall have the right to make changes, cancellations, correction, and /or improvements to such information or reservation based on such information, at any time, including after confirmation of a reservation as it deemed fit.
Promotional Information
The site may display information regarding (“Promotional Offers”). Such promotional offer is subject to its particular terms and conditions. Riviera Suites Hotel Melaka reserves the right to amend or remove any Promotional Offer at any time without notice.
Check In & Check Out Policy
The room is available for check in from 15:00hrs onwards and must be vacated by 12:00hrs with no further extension whatsoever.
Extra /Add On Services Policy
Company will not be liable for any injury, damage, loss, delay, accident, irregularity or expenses by purchasing any add on services from our site including but not limited to Air-port Transfer, Car Rental, Massage, Tours and others. We accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, weather conditions, or for any misadventure or casualty or any other causes beyond their control. The liability shall be attached to each independent operator’s service terms and conditions.
Valuables
Please ensure that all items of value are always stored securely and not left unattended. To the extend permissible by law, we will not be liable for any loss of or damage to any property brought onto the hotel’s room premises. In the event that we are found to be liable for any such loss or damage, we shall not be liable for such loss and damage to an amount exceeding the statutory limitation available under the applicable local laws and regulations.
Privacy Policy
We respect your privacy and are committed to protecting the privacy, confidentiality and security of the personal data which you have provided to us or that we otherwise collect about you when you use this Website. How we collect, use and disclose your personal data (including sensitive personal data (where applicable) and overseas transfers of your personal data) is set out in our Privacy Policy found here. Your continued use of and access to this Website indicates your consent and acceptance of our Privacy Policy.
Amendment of the Terms and Conditions
The Company may amend, update, vary and modify the Terms and Conditions at any time without prior notice. Your continued use of the Website after any such amendment indicates your consent and acceptance of the amended, updated, varied and modified Terms and Conditions. If you do not agree to the Terms and Conditions or any revised version of the Terms and Conditions, you are advised to cease any engagement herein under the Website.
General Terms & Conditions
- Rates quoted are subject to and 8% Service Tax.
- Check in time is 1500hrs and check out time is 1200hrs. Early checks in and late check out shall be subjected to a penalty being imposed.
- Room occupied beyond 1800hrs is charged at full day rate of departure.
- Durian, Mangosteen and pets are strictly not allowed in the property.
- Rates are for individual reservation only and subject to Riviera Suites Hotel Melaka availability at time of reservation.
- All rates are subject to change without prior notice.